Cancellation and Refunds

Effective: August 12, 2026

This policy explains what you are buying when you purchase a plan on myinteractive.cv (the “Service”), operated by Why Not Initiatives, and how cancellations and refunds are handled. It forms part of our Terms of Service.

1. What You Are Purchasing

Paid plans on the Service are one-time purchases of conversation capacity, not subscriptions. When a payment succeeds, the conversations and test messages included in that plan are added to your existing balance.

There is no recurring billing, no auto-renewal, and nothing to cancel on a schedule. Your purchased conversations do not expire — they remain on your account until they are used. Purchasing a further plan at any time adds to your balance rather than replacing it.

Current plans, their conversation allowances, and their prices are listed on our pricing page. Prices are displayed in US Dollars (USD). Payments are processed by Razorpay; we never receive or store your card details. If you pay with a card denominated in another currency, your bank or card network performs the conversion at their prevailing rate and may add their own charges, which are outside our control.

2. Refunds

All fees are non-refundable. Conversations, credits, and plan capacity, once purchased or consumed, are non-refundable and non-transferable, except where a refund is required by applicable consumer-protection law that cannot be waived by contract.

Because conversation capacity is delivered to your account immediately on payment and can be used straight away, we treat it as fully delivered at the point of purchase.

We recognise that mistakes happen. If you were charged more than once for the same purchase, were charged for capacity that was never credited to your account, or believe a payment was made in error or without your authorisation, contact us and we will investigate. Where we determine a refund is due, we will process it to the original payment method.

3. How to Request a Refund, and Timelines

Send your request to support@myinteractive.cv from the email address on the account, including the date of the purchase and the amount charged. Please raise any billing dispute within 30 days of the charge.

We aim to respond to refund requests within 3 business days. Where a refund is approved, we will initiate it within 7 business days of that decision. Once initiated, the time for the money to reach you is set by your bank or card issuer and is typically a further 5–10 business days.

4. Cancellation and Account Deletion

Because plans are one-time purchases with no recurring charge, there is no renewal to cancel and you will never be billed automatically.

You can delete your account in full at any time from your account settings. Deleting your account permanently removes your direct personal data and unpublishes your Bot. Deletion forfeits any unused conversation balance and does not generate a refund. Anonymised analytics and records we are legally required to retain — payment records, for example — are handled as described in our Privacy Policy.

5. Contact

Questions about this policy, or about a specific charge:

Why Not Initiatives
A5, Fifth Floor, RSR Enclave, 19th M Cross, Kaggadasapura, CV Raman Nagar, Bengaluru, Karnataka 560093, India
Contact: support@myinteractive.cv